Cake ordering process
Do a little research first
Before making contact make sure you do some research to get an idea of what you would like your cake/treats to look like or at least have an idea of the style. Have a browse through our galleries or the internet is also a wonderful source of inspiration when looking for design elements and themes. If you haven’t already, check out Pinterest. You can create inspiration boards that can be very helpful in collecting ideas and narrowing down your options.
Cake design is not your field of expertise? You can also let us free reign on the design part. We know we won’t disappoint!
Make contact, verify availability and provide details
Next you will need to establish whether there is availability for your cake.
Oh my Sweetness is a bespoke cake bakery; everything is made to order and decorated by hand. There are limited places per week for orders and we do book out regularly. To avoid disappointment make sure you book well in advance.
Quotes, deposit and payment
Once we have established availability and know the design and number of servings (dessert: 1″x2″x4″, or coffee: 1″x1″x4″ sized portions) we can go ahead with a quote for you.
If you are happy with the quote provided an invoice will be forwarded to you by email. All that is left is for you to do is to provide your non-refundable deposit, preferably via e-transfer (or cash). The deposit will confirm your order and hold the date for you. Without the deposit, your order is not confirmed and the date is still available to other clients.
The remaining balance is due to be paid in full 2 weeks before the event.
Collection, delivery and shipping
All orders are to be picked up at 378 Cunningham Ave. in Ottawa, at a pre-determined time. Delivery may be arranged under specific circumstances for a fee. Please inquire with us.
We do not ship our treats at the present time.
Short notice orders
It is not always possible to accommodate short notice orders but we will fit them in whenever we can.
A lot of planning, organization and time goes into creating a bespoke cake. Quotes and designs need to be arranged, special materials and equipment may need to be ordered in. Then there’s the actual cake making! For this reason any cake ordered within two weeks of an event is regarded as a short-notice order.
If communication is slow or payment is not received within a reasonable time frame, the order may be cancelled.
